Terms of sale
Version 1.5. Last updated 11 November 2026.
AIscopy is a business name of A.C.N. 692 670 027 PTY LTD (ABN 80 692 670 027), 4 Collingwood St, Manly NSW 2095. These terms are between you and that company ("we", "us") when you order an AIscopy report. "You" means the business that places the order.
1. What you are buying
1.1 One report on one product or service, for the customers named in your proposal, sold to customers in Australia.
1.2 The report covers the AI assistants and the questions set out in your proposal. It answers three questions: whether the assistant names your product, whether it picks yours when asked for just one, and what it says about your product.
1.3 We ask the assistants' models directly, through the providers' developer interfaces. The consumer apps can answer a little differently, and the report says so.
1.4 You receive the report by email from us, as a file you open in your web browser (with a zipped copy if your email filters strip the file), or as a PDF if your proposal says so. The file is yours to keep. We keep a copy for 24 months, so we can send it again if you ask. Email is not encrypted from end to end, so if you would like the report another way, tell us before it is due.
2. How it works
2.1 Your order. You fill in our order form: your product or service, a link to its page, the customers you most want to win, and your market. Ordering costs nothing.
2.2 Your proposal. Within one working day we email you a proposal: the questions we will put to the assistants, as which customers, the names we count as yours, the price and the date of your report. Ask for changes and we send a new version.
2.3 Approving. You approve the proposal by replying to it, and we send a tax invoice. Paying the invoice fixes the brief as proposed, and these terms then apply to your order. By approving, you confirm that what you told us is correct to the best of your knowledge and, if you order for a client, that the client has asked you to.
2.4 The report. We send the report by the date in your proposal, counted from the day your payment arrives. If we expect to be late we tell you, and you may cancel for a full refund before it arrives.
2.5 If you do not approve. Nothing is charged, and after 30 days we delete your order and the proposal.
2.6 If we cannot test it properly. If we find that your product, customers or market cannot be tested in a way that gives a useful report (for example, the product page cannot be read and you cannot send the details, or the product is not sold in Australia), we tell you and refund you in full.
3. Price and payment
3.1 Prices are in Australian dollars and include GST. The price for your order is the one in your proposal.
3.2 Paying. We email you a tax invoice when you approve the proposal. You pay it by bank transfer within 7 days, and work starts when payment arrives. If it is not paid within 30 days, the order lapses and nothing is owed. We never change our bank details by email. If an email says we have, check with us first at hello@aiscopy.com.au, typing the address yourself rather than replying to that email.
3.3 Refunds are paid by bank transfer to the account you paid from, within 5 working days of our agreeing them.
3.4 Discount codes. If we give you a discount code, it applies as stated with it, and cannot be exchanged for cash.
4. Your rights under the Australian Consumer Law
4.1 What the law guarantees. Under the Australian Consumer Law, we must supply the report with due care and skill, make it fit for any purpose you told us about before ordering, and deliver it within a reasonable time. These guarantees apply to your order whatever these terms say, and we cannot exclude them.
4.2 If we fall short. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
4.3 For example. If a result in the report is wrong because of an error on our side (a fault in our test, a product listed with details that differ from the brief you approved, or a model other than the one named), tell us and we will put it right as the law requires.
4.4 Answers that change. The assistants giving answers you did not expect or did not like, or answering differently on a later day, is not a failure on our part. The report measures what they said on the dates stated (clause 5).
4.5 We offer no money-back, satisfaction or outcome guarantee beyond these rights. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
5. What the report is
5.1 A record of what AI models said. The report gives answers from third-party AI models on the dates stated in it. Those answers vary from one request to the next and change over time, often without notice. The report is a measurement on those dates, with the counts behind each result. It does not forecast what the models will say later, and it does not measure your sales or your standing with real customers.
5.2 Statements about any business are the models' words. Where the report quotes or summarises what an assistant said about your product, or names, ranks or counts other businesses the assistant mentioned or chose, those are the assistant's outputs, shown as quotes or counts and dated. We do not adopt them, and they are not our opinion of any business or product.
5.3 What we check. We do not check whether the assistants' statements, about you or about anyone else, are true. The report shows what they said, for you to read against what you know.
5.4 What to look at first. The report ends with a short diagnosis and up to three things worth a look. They are pointers from this test and from what we could see on your pages. They are not measured effects, and we do not promise that any change will move what the assistants say. No one controls what these models say, and we do not guarantee any outcome.
5.5 Advice. The report is not legal, financial, marketing or technical advice tailored to your business beyond what it measures. Before you act on it in a way that matters (for example, changing a claim on your label or a price), check the change with whoever advises you on that.
5.6 What the assistants' names mean. For short, the report says "ChatGPT", "Gemini" and the name of any other assistant in your proposal for the models behind them, asked directly through their makers' developer interfaces. The apps can answer differently. The makers of these assistants do not endorse or take part in the report.
6. Using the report
6.1 Your use. You may use the report inside your business and share it with your staff, advisers, agencies and investors, who must use it only to advise or work with you. Do not publish the report or any part of it, except your own results under 6.2. Do not use the report, or its questions or answers, to build, train or benchmark a product or service that competes with ours.
6.2 Publishing your own results. You may publish your own results (for example "named in 3 of 25 answers on Gemini, October 2026") if you give the date and the assistant, and do not suggest the result is permanent or that we endorse your product.
6.3 Other businesses. You must not publish, or use in advertising, what the report says about any other named business (including how often an assistant named, ranked or picked it, and which product an assistant chose over another), or present anything in the report as a statement of fact about another business. This protects you as well as us: an assistant's statement about a competitor is no evidence that it is true.
6.4 Our name. You may say you used AIscopy. You may not use our name or logo to suggest we endorse your product.
7. Your information, and ours
7.1 What you give us. You promise that you are allowed to give us the information in your order and brief, and that it includes no one's personal information beyond your own contact details, and nothing secret you are not free to share. We send product facts and questions to the AI providers named in our privacy policy to run the test. Do not give us anything you are not willing to have processed that way.
7.2 Confidentiality. We keep your order, your brief and your report confidential. We do not share your report or your brief with anyone else, including any other business named in it, except our service providers who need it to run the test, or where the law requires it. Clause 7.4 sets out the one use we make of the questions and answers beyond your report.
7.3 Other customers. We may test the same products, categories or competitors for other customers. Your brief and your report are never shown in another customer's report.
7.4 The questions and answers. Each report adds to a pool of the questions we put to the assistants and the answers they gave. We use this pool, counted across many reports, to write market reports and category counts, which we may sell or publish, and to improve our method. It lets us say how assistants treat a whole category, which no single report can.
In anything we sell or publish from the pool, we never, without your written permission:
(a) name you or your business as our customer, or use your logo;
(b) show or describe your brief: the customers you chose, any rivals you named, or your product page;
(c) show your report or its results; or
(d) say or suggest that you bought a report.
A figure we sell or publish draws on answers from at least three reports, or from runs of our own, so that no single report can be worked out from it. Your brand may appear in it like any other brand the assistants name, never marked as a customer.
We do not use your brief, or anything else you send us, to train any AI model. We send it only to providers whose terms do not let them train on it, except DeepSeek, whose terms do, and which we use only if you ask for it in writing.
7.5 Ownership. We own our method, software, templates and the report's design. Once you have paid, you own the copy of the report we send you and may use it as set out in clause 6. The AI providers' terms allow us to use their outputs commercially. We pass on to you the right to use them as set out here, and we keep the right to use the answers as clause 7.4 says.
7.6 Our privacy policy explains how we handle personal information.
8. Cancelling
8.1 You may stop at any time before you pay the invoice; nothing is owed.
8.2 Once you have paid, the test starts and you cannot cancel the order, except as clause 2.4, clause 4 or the law allows.
9. Liability
9.1 Nothing in this clause limits any right you have that cannot be excluded by law, including under clause 4.
9.2 Because our reports are not of a kind ordinarily acquired for personal, domestic or household use, if we fail to meet a consumer guarantee our liability is limited, where the law allows, to supplying the report again or paying you the cost of having it supplied again.
9.3 Otherwise, and to the extent the law allows, our total liability to you for anything arising from a report is limited to the price you paid for it, and we are not liable for loss of profits, revenue or opportunity, or for indirect loss.
9.4 We are not liable for what the AI models say, now or later, or for what you or anyone else does in reliance on what they say, except to the extent our own failure caused your loss.
10. General
10.1 Changes to these terms. We may change these terms for future orders. The terms in force when you pay apply to that order.
10.2 Transfer. We may transfer our rights and obligations under these terms to a related company that takes over the AIscopy business, if your rights are not reduced. We will tell you if we do.
10.3 Events beyond our control. If an AI provider withdraws a model, stops its service or changes its terms so that we cannot run your test as described, we tell you, and you may choose a test on the nearest available model or a full refund.
10.4 Law. These terms are governed by the law of New South Wales, Australia.
10.5 Contact. hello@aiscopy.com.au · A.C.N. 692 670 027 PTY LTD, 4 Collingwood St, Manly NSW 2095.
