Privacy policy
Version 1.8. Last updated 11 November 2026.
AIscopy is a business name of A.C.N. 692 670 027 PTY LTD (ABN 80 692 670 027), 4 Collingwood St, Manly NSW 2095 ("we", "us"). We sell AIscopy reports on how AI assistants treat a business's product. This policy explains what personal information we collect, why, who we share it with, and how to reach us.
1. What we collect
1.1 When you fill in our order form: your name, your company, your work email, your ABN if you give it, and the details of your order (your product, its page, the customers you want to win, your market). Most of an order is about your business, not about you.
1.2 When you pay: you pay our tax invoice by bank transfer. We see the name, bank details and reference that come with the payment, and keep the payment record.
1.3 We have no mailing list. We email you only about your order, your proposal, your invoice and your report, and in reply to your messages.
1.4 When you email us: what you write and your contact details.
1.5 When you visit the site: our site host, Netlify, keeps standard server logs, including your IP address, for a short time. Our pages load their fonts from Google, so your browser sends Google your IP address. We use no advertising cookies, tracking pixels or analytics.
1.6 Please do not send us other people's personal information. We describe your customers as types ("first-time buyers of reef-safe sunscreen"), never as named people. If you send us personal information about anyone else, we delete it from the brief.
1.7 When you take part in our research. From time to time we ask people to send us summaries of their own conversations with AI assistants about shopping, so we learn how people really ask. We collect what you choose to send, your name, how to reach you, and our notes. We check every summary when it arrives and remove any personal details. Anything about health, money or children we keep only as a topic, never in your words. You can ask us to delete what you sent at any time.
2. Why we use it
2.1 To write your proposal, run your test, send your report and handle corrections and refunds.
2.2 To send tax invoices and keep the business records the law requires.
2.3 To answer your questions.
2.4 We send no newsletters or marketing emails.
2.5 We keep the questions we put to the assistants and the answers they gave, pooled across reports, to write market reports and category counts and to improve our method (clause 7.4 of our terms). The pool holds no personal information about you: your name, email and order details are not in it. If an answer names a person, we do not publish that name.
2.6 Research summaries (1.7) are used only to improve our questions and method, and in published findings as counts and patterns that never identify you. We quote a line only if we ask you about that exact line first and you agree.
3. Who we share it with
3.1 We do not sell or rent personal information.
3.2 We use these service providers. Each receives only what it needs.
| Provider | What it receives | Why | Where it is stored |
|---|
| OpenAI (the models behind ChatGPT) | The questions and product details in your brief; no personal information | To run the test | United States |
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| Google (the models behind Gemini) | The same | To run the test | United States and other countries where Google operates |
|---|
| Anthropic (Claude) | The assistants' answers and the product details in your brief; no personal information | To check the answers, and to run the test where your proposal includes Claude | United States |
|---|
| xAI (Grok), only in custom reports that include it | The questions, answers and product details in your brief; no personal information | To run or check the test | United States |
|---|
| DeepSeek, only in reports where you ask for it in writing | The questions and product details in your brief; no personal information | To run the test | China |
|---|
| Netlify | What you type into our order form, and server logs | To run the website and receive orders | United States |
|---|
| Google (Workspace and Drive) | Our emails with you, and a backup copy of our working files | Email and backup | United States and other countries where Google operates |
|---|
| Google Fonts | Your IP address when a page loads | To show the site's fonts | United States |
|---|
| Airwallex (our bank account) | The payment you send us, with its name, bank details and reference | To receive payments and pay refunds | Australia and other countries where Airwallex operates |
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| WhatsApp (Meta), if you message us there | Your messages to us | To receive research summaries | As Meta states |
|---|
3.3 We send your brief only to the AI providers' paid business services, whose terms do not let them train their models on what we send. DeepSeek's terms do, which is why we use DeepSeek only when you ask for it.
3.4 We may disclose information where the law requires it.
4. Overseas
4.1 Several of our providers store information outside Australia, mainly in the United States, as shown in 3.2. We use providers that publish their security and privacy commitments.
5. How long we keep it
5.1 Orders, proposals and reports, including the copy of the report we email you: 24 months after your report, so that we can resend it or handle a correction, a refund or a question, and then deleted.
5.2 Tax invoices and payment records: five years, as Australian tax law requires.
5.3 Our emails with you: as long as the order they belong to (5.1).
5.4 The assistants' answers stay in our pool for market reports and method research. After 24 months we remove any link between them and your order.
5.5 Research summaries: we keep the summary you sent, and the record that links it to your name and contact details, until twelve months after the report that uses it (and no more than two years after you sent it), then delete them. After that we keep only a coded copy with your name and anything that could identify you removed: your questions in your own words, the kind of product, the stage of shopping, and whether the assistant searched the web. If you ask before then, we delete everything you sent within seven days, the coded copy included. If we sent you a thank-you, we keep the record of it for five years, as tax law requires.
6. Security
6.1 We store information in the cloud services named in 3.2. Only our director can sign in to them.
6.2 If a breach is likely to cause serious harm, we will tell the people affected and, where the law requires it, the Office of the Australian Information Commissioner.
7. Your choices and rights
7.1 You can ask to see or correct the personal information we hold about you, or ask us to delete it (we keep what the law requires us to keep). Write to hello@aiscopy.com.au. We reply within 30 days.
8. Complaints
8.1 Write to hello@aiscopy.com.au first. If you are not satisfied with our answer within 30 days, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes
9.1 We will post any change here with the date.
10. Contact
The director, A.C.N. 692 670 027 PTY LTD, 4 Collingwood St, Manly NSW 2095 · hello@aiscopy.com.au
